Frequently Asked Questions

What products does ORLISSE BOUTIQUE sell?

ORLISSE BOUTIQUE offers a curated selection of women's fashion accessories, including jewelry, handbags, hair accessories, sunglasses, belts, wallets, scarves, hats, and other fashion accessories.

Where do you ship?

We ship to customers in many countries worldwide.

Shipping availability may vary depending on the destination and product.

How long does shipping take?

Our current estimated delivery times are:

Standard Shipping: 7–10 business days

Express Shipping: 2–4 business days

Delivery estimates begin after the order has been processed and dispatched.

Is Standard Shipping free?

Yes. Standard Shipping is currently FREE.

How much is Express Shipping?

Express Shipping is $9.99.

Express Shipping is FREE on orders of $70 or more.

Will I receive tracking information?

Yes, tracking information will be provided when available after your order has been dispatched.

Please allow some time for tracking information to become active.

Can I change or cancel my order?

Orders may be cancelled within 15 minutes of being placed, provided the order has not already been processed or fulfilled.

Please contact us as soon as possible if you need to cancel or correct an order.

What is your return policy?

We generally accept eligible returns within 30 days of delivery.

Items must be unused and in their original condition.

Please review our Return & Refund Policy for complete details.

Who pays for return shipping?

For eligible standard returns, the customer is generally responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and provide an appropriate remedy.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and provide your order number and clear photos of the item and packaging.

We will review the issue and work with you toward an appropriate solution.

Can I return earrings or hair accessories?

For hygiene reasons, certain products may not be eligible for return once worn or used.

Please contact us before returning any such item.

Do international orders have customs fees?

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Any applicable charges are generally the responsibility of the customer.

How can I contact ORLISSE BOUTIQUE?

You can contact us at:

Email: shinomiyadvjmq6@hotmail.com

Phone: +61 483 118 438

We aim to respond within 1–2 business days.