Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shinomiyadvjmq6@hotmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shinomiyadvjmq6@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shinomiyadvjmq6@hotmail.com.
Return & Refund Policy
Last updated: September 24, 2026
At ORLISSE BOUTIQUE, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund under the conditions below.
1. Return Eligibility
You may request a return within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must not have been worn, washed, altered, or damaged.
- The item should be returned with its original packaging, tags, and accessories where applicable.
- Proof of purchase or your order number is required.
Items that do not meet these conditions may not be eligible for a refund.
2. Items That Cannot Be Returned
For hygiene and safety reasons, certain products may not be eligible for return once opened or used.
These may include:
- Hair accessories that have been used
- Earrings or other pierced jewelry that have been worn
- Items damaged after delivery due to customer handling
- Personalized or customized products, where applicable
- Final-sale items clearly identified as non-returnable at the time of purchase
3. Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if you receive an item that is:
- Damaged
- Defective
- Incorrect
- Missing from your order
Please contact us within 7 days of delivery and provide your order number and clear photos of the item and packaging.
After reviewing the issue, we may offer a replacement, refund, or other appropriate remedy.
4. How to Request a Return
Before sending anything back, please contact us at:
Email: shinomiyadvjmq6@hotmail.com
Phone: +61 483 118 438
Please include:
- Your full name
- Order number
- Reason for the return
- Photos, if applicable
Do not send your return to the sender address shown on the package without contacting us first. We will provide the appropriate return instructions and return address after reviewing your request.
5. Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer is responsible for the cost of return shipping.
If the return is approved because we sent an incorrect or defective item, ORLISSE BOUTIQUE will provide an appropriate remedy in accordance with applicable law.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account depends on your bank, card issuer, payment provider, or other financial institution.
7. Late or Missing Refunds
If you have been notified that your refund was issued but have not received it, please:
- Check your bank or payment account.
- Contact your card issuer or payment provider.
- Contact your bank.
If you still cannot locate the refund, contact us at:
8. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or replace any consumer guarantees, warranties, statutory rights, or remedies that cannot legally be excluded or restricted.
For example, where Australian Consumer Law applies, customers may have rights to a repair, replacement, refund, or other remedy when goods fail to meet applicable consumer guarantees.